Privacy Policy
Effective date: October 3, 2026
ELUNVI is a teen and family wellness communication app designed to help teens check in, express what they need, and stay connected with a parent or caregiver. This Privacy Policy explains the types of information ELUNVI may collect, how that information is used and shared, and the choices available to users.
Information We Collect
Depending on how you use ELUNVI, information associated with your account may include:
- Account information, such as the email address and authentication information used to create and secure an account.
- Teen check-in information, including mood, stress, wellness responses, reflections, and information a teen chooses to submit through a check-in.
- Support requests, including when a teen chooses to ask a connected parent or caregiver for support and the type of support requested.
- Safety and coping information that a user chooses to save in ELUNVI tools or a safety plan.
- Parent or caregiver observations entered separately from the teen's self-report.
- Account-linking information used to connect authorized teen and parent/caregiver accounts.
- Technical and security information reasonably necessary to operate, protect, troubleshoot, and maintain the app and its services.
How We Use Information
We use information to provide ELUNVI's features; authenticate and secure accounts; connect authorized teen and parent/caregiver accounts; display information intentionally shared through the app; provide check-in history, trends, support requests, and user-created support tools; troubleshoot problems; maintain the security and reliability of the service; and respond to support requests.
Teen and Parent/Caregiver Accounts
ELUNVI is designed with separate teen and parent/caregiver experiences. A connected parent or caregiver may receive or view information that the app is designed to share with that connected account, including support requests and shared check-in information. ELUNVI is not intended to operate as secret surveillance of a teen.
Service Providers
ELUNVI may use third-party service providers to provide infrastructure such as authentication, database storage, hosting, security, and related technical services. These providers may process information on ELUNVI's behalf as necessary to provide their services. ELUNVI currently uses Supabase for backend services including authentication and database functionality.
Sale and Advertising
ELUNVI does not sell personal information. ELUNVI does not use teen wellness check-in information or support requests for targeted advertising.
Data Retention
Information is retained for as long as reasonably necessary to provide ELUNVI, maintain account functionality, protect the service, comply with applicable obligations, and resolve disputes. When an account deletion request is completed, associated information will be deleted or de-identified as appropriate, except where retention is reasonably necessary or legally required.
Account and Data Deletion
Users may request deletion of an ELUNVI account and associated account data. Instructions are available on our Account & Data Deletion page. We may need to verify account ownership before processing a request. Never send your password to ELUNVI Support.
Security
We use reasonable administrative and technical safeguards intended to protect information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Children and Teens
ELUNVI is designed for teen and family use. Age, parental-consent, and account requirements may vary depending on the user's location and the version of the service offered. Parents and caregivers should review ELUNVI's features and privacy practices when deciding whether the app is appropriate for their family.
Wellness and Safety Information
ELUNVI is a wellness and communication tool. It is not an emergency service, does not provide continuous monitoring, and does not replace professional mental health care, clinical assessment, or emergency services. Information entered into ELUNVI should not be relied upon as a substitute for immediate help in an emergency.
Your Privacy Choices
You may contact ELUNVI Support with questions about your information or to request appropriate access, correction, or deletion. Some requests may require identity or account verification.
Changes to This Policy
We may update this Privacy Policy as ELUNVI changes. When we make material changes, we will update the effective date and provide additional notice when appropriate.
Contact Us
For privacy questions or requests, contact support@elunvi.app.